Refund & Returns

At BKKulture, we want you to be completely satisfied with your purchase. This refund and return policy outlines the guidelines and procedures for returning or requesting a refund for products purchased on our ecommerce website. Please read this policy carefully before making a purchase to understand your rights and responsibilities.

1. Eligibility for Returns and Refunds:

   • To be eligible for a return or refund, you must notify us within 14 days of receiving your order.
   • The item(s) must be in their original condition, unused, and with all tags and packaging intact.
   • Some products, such as intimate or perishable items, may not be eligible for return or refund due to hygiene and safety reasons. Any such exclusions will be clearly stated on the product page.

2. Return Process:

   • To initiate a return, please contact our customer support team within the 14-day window mentioned above. You can reach us via email or phone, and we will guide you through the return process.
   • Please provide your order details, including the order number, item(s) you wish to return, and the reason for the return.
   • Our customer support team will provide you with the necessary instructions and a return shipping address.
   • You are responsible for the return shipping costs, unless the return is due to a defective or incorrect item received.

3. Refund Process:

   • Once we receive the returned item(s) and verify their condition, we will process your refund.
   • The refund will be issued to the original payment method used during the purchase.
   • Please note that it may take several business days for the refund to be processed and reflected in your account, depending on your payment provider.

4. Non-Returnable and Non-Refundable Items:

   • The following items are non-returnable and non-refundable:
     • Gift cards or promotional vouchers

5. Damaged, Defective, or Incorrect Items:

   • If you receive a damaged, defective, or incorrect item, please contact our customer support team immediately upon receipt.
   • We may request photos or evidence of the issue to facilitate the resolution process.
   • Depending on the circumstances, we will offer a replacement, exchange, or refund for the affected item(s).

6. Return Shipping:

   • When returning an item, please ensure it is securely packaged to avoid damage during transit.
   • We recommend using a trackable shipping service and retaining the shipping receipt as proof of return.
   • BKKulture is not responsible for lost or damaged items during the return shipping process.

7. Return Exceptions:

   • BKKulture reserves the right to refuse returns or charge a restocking fee under certain circumstances, including but not limited to:
     • Items returned beyond the specified return period.
     • Items that are not in their original condition or have been used.
     • Items returned without prior communication with our customer support team.

8. Return Shipping Costs:

   • Unless the return is due to a defective or incorrect item received, you are responsible for the return shipping costs.

9. Cancellation of Orders:

   • If you wish to cancel your order, please contact our customer support team as soon as possible.
   • Order cancellations are subject to our review and may not be possible if the order has already been shipped.

If you have any further questions or require assistance regarding our refund and return policy, please contact our customer support team. We strive to provide you with a seamless and satisfactory shopping experience at BKKulture.